Terms & Conditions

Payments

Our website accepts credit card payments, payment must be received in full before production commences on your order (*currently we are not offering afterpay).

Shipping

All items are sent with New Zealand Post and you will receive a tracking number once your order has been posted.

Packaging

Ashwood Lane take all due care to package our products in the safest way possible including backing board, bubble wrap and other required materials.

Laser Cutting

As part of the process, minor charring and/or imperfections may appear on the item - this is not considered a fault, it is part of the process and we think it adds to the unique look of the items (timber in particular).

Personalised & Custom Orders

Throughout the design process you will be sent proofs to sign off on - should you receive your item and there is an error which was signed off on, Ashwood Lane accept no responsibility as all efforts have been made throughout the process to ensure the design is correct.

Please ensure the spelling of any names or words provided when ordering are correct to avoid any errors.

Handling

Our cake toppers are very pretty but also very delicate - they do require you to handle them with care. Please only touch the stem, particularly on designs with a thin font.

Food Allergies

If you are at all concerned with food allergies, please order an acrylic topper as timber toppers may contain traces of nuts.